Frequently Asked Questions

Question 1

How do I get started with digitizing my tapes or film?

Accepted Answer

Simply bring your tapes, film reels, slides, or audio recordings to our location at 1041 Bridge Road, Charleston, WV 25314. We'll assess your materials, explain the process, and give you a free quote. No appointment needed during business hours.

Question 2

Do I need to make an appointment?

Accepted Answer

No appointment is necessary. You can drop off your materials any time during our business hours: Monday–Thursday 9am–9pm, Friday 9am–6pm, Saturday 9am–5pm. We're closed on Sundays.

Question 3

How much does digitization cost?

Accepted Answer

Pricing varies by format and quantity. Call us at (304) 343-5180 or stop by for a free, no-obligation quote. We're upfront about pricing with no hidden fees.

Question 4

What video tape formats do you convert?

Accepted Answer

We convert VHS, VHS-C, Hi8, Digital8, MiniDV, Betamax, 8mm video, and more. If you have a format not listed, call us — chances are we can handle it.

Question 5

What film formats do you digitize?

Accepted Answer

We transfer 8mm, Super 8, and 16mm film reels to digital video. These are the most common home movie film formats from the 1950s through the 1980s.

Question 6

Can you digitize photos and slides?

Accepted Answer

Yes. We scan 35mm slides, 35mm negatives, and printed photographs to high-resolution digital images. We can also restore faded or damaged photos.

Question 7

What audio formats do you convert?

Accepted Answer

We convert cassette tapes, reel-to-reel audio recordings, 8-track tapes, and vinyl records to MP3 or WAV digital files.

Question 8

How long does digitization take?

Accepted Answer

Most orders are completed within 1–2 weeks depending on volume and format. Rush service is available for time-sensitive projects — ask us when you drop off.

Question 9

What format will my digital files be in?

Accepted Answer

Video is delivered as MP4 files, which play on virtually any device — computers, phones, tablets, and smart TVs. Audio is delivered as MP3 or WAV. Photos are delivered as high-resolution JPEGs.

Question 10

How will I receive my digital files?

Accepted Answer

We deliver your digital files on a USB thumb drive or DVD. We can also upload files to a cloud service like Google Drive or Dropbox upon request.

Question 11

Are my original tapes and films safe?

Accepted Answer

Absolutely. We handle your originals with great care and return them to you along with your digital files. We've been doing this since 2011 and treat every item as the irreplaceable memory it is.

Question 12

What quality can I expect from the digital conversion?

Accepted Answer

We capture at the highest quality the source material allows. VHS is captured at full resolution; film is scanned frame-by-frame for the best possible result. We don't compress or degrade your footage.

Question 13

Can you fix or restore damaged tapes or film?

Accepted Answer

We can work with many damaged tapes and film reels. Moldy, sticky, or brittle tapes may require special handling. Bring them in and we'll assess what's possible — we'll always be honest about what can be recovered.

Getting Started

Formats & Compatibility

Turnaround & Delivery

Safety & Quality

Still Have Questions?